Terms of Service

Effective Date: May 20, 2026  |  Last Updated: May 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at caferio-meal.rest (the "Website"). By accessing, browsing, registering for, or otherwise using our Website or any services offered through it, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional guidelines, policies, or rules applicable to specific services, which are incorporated herein by reference.

If you are using our Website or services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" shall refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use our services.

These Terms apply to all visitors, users, customers, and others who access or use the Website. Continued use of the Website after any changes to these Terms are posted constitutes your acceptance of those changes.

2. Description of Services

Cafe Rio is a food service business operating in the United States, offering customers access to menu items, online ordering, reservation inquiries, promotional offers, and related food and beverage services through our Website at caferio-meal.rest. Our services may include, but are not limited to:

• Online food ordering for pickup and/or delivery;
• Browsing menus, nutritional information, and ingredient details;
• Creating and managing customer accounts;
• Participating in loyalty programs, promotions, and special offers;
• Contacting customer support;
• Viewing information about our locations, hours of operation, and catering services;
• Subscribing to newsletters and promotional communications.

Cafe Rio reserves the right, at its sole discretion, to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you or any third party. We do not guarantee that our services will be available at all times or that they will be free from errors, interruptions, or technical issues.

Availability of menu items, pricing, promotions, and delivery options may vary by location and are subject to change without notice. All food items are subject to availability, and we reserve the right to substitute or decline to fulfill any order at our reasonable discretion.

3. Eligibility and User Accounts

To use certain features of our Website, including placing online orders or accessing your order history, you may be required to create a user account. You represent and warrant that:

• You are at least 18 years of age, or if between the ages of 13 and 17, you are using the Website under the supervision of a parent or legal guardian who agrees to these Terms;
• All registration information you provide is accurate, current, and complete;
• You will maintain and promptly update your account information to keep it accurate, current, and complete;
• You are legally permitted to use our services in your jurisdiction.

You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage resulting from your failure to comply with this security obligation.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to cases where we believe a user has violated these Terms.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You agree not to engage in any of the following prohibited activities:

• Violating any applicable federal, state, or local law or regulation, including those related to food safety, consumer protection, or electronic commerce;
• Using the Website for any fraudulent, deceptive, or misleading purpose, including submitting false or misleading information;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity;
• Transmitting any unsolicited or unauthorized advertising, promotional material, spam, or any other form of solicitation;
• Uploading, transmitting, or distributing any content that is defamatory, obscene, offensive, harmful, or otherwise objectionable;
• Attempting to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website;
• Using any automated means, such as bots, scrapers, or crawlers, to access, monitor, or copy any content from our Website without our prior written consent;
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein;
• Collecting or harvesting any personally identifiable information from the Website without authorization;
• Using our Website or services to engage in any commercial activity without our express written consent;
• Placing fraudulent, duplicate, or abusive orders;
• Attempting to circumvent, disable, or otherwise interfere with security-related features of the Website;
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm us or users of the Website.

Violation of any of the above prohibited activities may result in immediate termination of your access to our services, and we reserve the right to report such activities to appropriate law enforcement authorities.

5. Ordering, Payments, and Pricing

When you place an order through our Website, you are making an offer to purchase the selected food items at the prices listed at the time of your order. All orders are subject to our acceptance, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud.

5.1 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of checkout shall govern, except in cases of obvious error. We are not obligated to honor pricing errors and reserve the right to cancel any order placed under incorrect pricing, with a full refund issued to the customer.

5.2 Taxes

Applicable federal, state, and local sales taxes will be calculated and added to your order total at checkout, in accordance with the laws of the applicable jurisdiction. Tax rates may vary depending on your location and the nature of the items purchased.

5.3 Payment Methods

We accept various payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount to your selected payment method. All payment transactions are processed through secure, third-party payment processors. We do not store your full payment card information on our servers.

5.4 Refunds and Cancellations

All sales of food items are generally final once an order has been accepted and preparation has begun. If you have an issue with your order, please contact us immediately at [email protected]. Refunds or order adjustments are handled on a case-by-case basis at our sole discretion. We comply with all applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act.

6. Intellectual Property Rights

The Website and all of its original content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and presentation of the Website — are owned by or licensed to Cafe Rio and are protected by United States and international copyright, trademark, trade dress, patent, trade secret, and other intellectual property laws.

The Cafe Rio name, logo, and all related product and service names, design marks, and slogans are trademarks of Cafe Rio or its affiliates. You may not use any of our trademarks, service marks, or trade names without our prior written consent. Unauthorized use of our intellectual property may give rise to a claim for damages and/or may constitute a criminal offense.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with our services, subject to these Terms. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website;
• Modify or create derivative works based on the Website or its content;
• Use the Website or its content for any commercial purpose without our express written consent;
• Remove any copyright, trademark, or other proprietary notices from any portion of the Website.

Any unauthorized use of the Website terminates the permission or license granted by Cafe Rio and may violate applicable laws, including copyright and trademark laws.

7. User-Submitted Content

If you submit, post, or transmit any content to our Website (including reviews, comments, feedback, photos, or suggestions), you grant Cafe Rio a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media. You represent and warrant that you own or have the necessary rights, licenses, consents, and permissions to submit such content and that it does not infringe on the rights of any third party.

We reserve the right to remove any user-submitted content at our sole discretion, without notice, for any reason, including if we believe such content violates these Terms or applicable law.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit. The inclusion of any link on our Website does not imply our endorsement of that third-party site.

9. Disclaimers — "As-Is" Basis

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• ANY WARRANTIES ARISING OUT OF THE COURSE OF DEALING OR USAGE OF TRADE;
• ANY WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, QUALITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• ANY WARRANTIES THAT DEFECTS IN THE WEBSITE WILL BE CORRECTED.

Cafe Rio does not warrant that the Website or its servers are free of viruses or other harmful components. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.

All nutritional information, allergen data, and menu descriptions provided on the Website are for informational purposes only. Menu items may vary by location, and actual products may differ from descriptions or images shown on the Website. Customers with food allergies, intolerances, or dietary restrictions are advised to contact the restaurant directly before placing an order.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED TO OR THROUGH THE WEBSITE.

THESE LIMITATIONS APPLY WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT NOT PROHIBITED BY LAW, THE TOTAL CUMULATIVE LIABILITY OF CAFE RIO TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or services;
• Your violation of any rights of a third party, including intellectual property rights;
• Any content you submit, post, or transmit through the Website;
• Your violation of any applicable federal, state, or local law or regulation;
• Your negligence, willful misconduct, or fraud.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Cafe Rio's principal place of business is located, without giving effect to any choice of law or conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

To the extent that any dispute is not subject to the arbitration provisions set forth in Section 13, you consent to the exclusive personal jurisdiction of the federal and state courts located in the United States for the resolution of any disputes arising out of or related to these Terms or your use of our Website. If you are a California resident, your rights may also be governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), where applicable. Consumer protection matters are additionally governed by the Federal Trade Commission Act (FTC Act) at the federal level.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Cafe Rio at [email protected] and attempt to resolve the dispute informally. We will use reasonable efforts to resolve the dispute through good-faith negotiation within thirty (30) days of receiving your written notice of the dispute.

13.2 Binding Arbitration

If the dispute cannot be resolved informally, you and Cafe Rio agree that any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as amended from time to time. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Unless both you and Cafe Rio agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, or other irreparable harm.

13.5 Opt-Out

You have the right to opt out of binding arbitration by sending written notice of your decision to [email protected] within thirty (30) days of first becoming subject to this arbitration provision. Your notice must include your name, the email address you use for your account, and a clear statement that you want to opt out of arbitration.

14. Term and Termination

These Terms remain in full force and effect while you use the Website or services. We reserve the right, at our sole discretion and without notice or liability, to:

• Deny access to any user for any reason, at any time;
• Suspend or terminate your account and access to the Website;
• Remove or disable any content that we determine, in our sole discretion, violates these Terms or is otherwise harmful, objectionable, or inaccurate.

Upon termination of your account or access to the Website, all rights granted to you under these Terms will immediately cease. Provisions of these Terms that, by their nature, should survive termination shall survive, including but not limited to: intellectual property rights, indemnification, disclaimers, limitation of liability, and dispute resolution.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination.

15. Changes to These Terms

Cafe Rio reserves the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. In the case of material changes, we may also provide additional notice, such as a prominent notice on the Website or by sending an email to the address associated with your account.

Your continued use of the Website or services after any changes to these Terms are posted and/or communicated constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately stop using our Website and services. We encourage you to review these Terms periodically to stay informed of any updates.

16. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information about you when you use our Website. By using our Website, you consent to the data practices described in our Privacy Policy. If you are a California resident, please review the California-specific rights described in our Privacy Policy, which includes disclosures required under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

17. Accessibility

Cafe Rio is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for all visitors and apply relevant accessibility standards. If you experience any difficulty using our Website due to a disability, please contact us at [email protected], and we will make reasonable efforts to assist you and address your concerns.

18. Electronic Communications

By using our Website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This does not affect your statutory rights.

19. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, war, terrorism, governmental actions, labor disputes, supply chain disruptions, internet outages, or other events beyond our reasonable control. In such cases, Cafe Rio's obligations will be suspended for the duration of the force majeure event.

20. Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions of these Terms shall continue in full force and effect. The parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the original provision to the fullest extent possible.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings between you and Cafe Rio regarding the subject matter herein. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Cafe Rio's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

22. Waiver

No waiver of any provision of these Terms by Cafe Rio shall be effective unless in writing and signed by an authorized representative of Cafe Rio. The failure of Cafe Rio to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver granted by Cafe Rio shall be limited to the specific instance and purpose for which it was given and shall not constitute a continuing or general waiver.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms, by operation of law or otherwise, without our prior written consent. Any purported assignment in violation of this section is void. Cafe Rio may freely assign or transfer these Terms or any of its rights and obligations hereunder, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without restriction and without your consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

24. No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than you and Cafe Rio. Nothing in these Terms shall create or be deemed to create any partnership, joint venture, agency, franchise, or employment relationship between you and Cafe Rio.

25. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, or if you wish to report a violation of these Terms, please do not hesitate to contact us using the information below: